We currently ship to all 50 U.S. states. While we don’t offer international shipping just yet, we’re working on expanding our reach—stay tuned!

Since each piece is handcrafted, delivery times may vary. Orders typically ship within 5-8 business days. You’ll receive a tracking number once your order is dispatched.

Shipping costs vary based on the size, weight, and destination of your order. Because our products are handcrafted and often one-of-a-kind, shipping rates are calculated at checkout to reflect the most accurate cost. Please note that final charges may fluctuate slightly due to fuel surcharges or carrier pricing updates.

Orders valued over $700 may be subject to import duties and taxes, in accordance with U.S. Customs regulations. These fees are determined by U.S. Customs and are the responsibility of the recipient.

As each piece is handcrafted and made in small batches, we do not accept returns unless the item arrives damaged or defective. If there is an issue with your order, please contact us within [X] days of receiving your package.

Exchanges are handled on a case-by-case basis. If you need an exchange, please reach out to our team, and we’ll do our best to assist you.

Yes! Every item at Vasl is handcrafted by artisans using traditional techniques passed down through generations. Because of this, slight variations in color, pattern, and texture may occur—this is what makes each piece truly unique.

Since every piece is handmade, no two are exactly alike. While the general design will remain consistent, subtle differences in pattern, finish, or size may occur, adding to the charm of artisanal craftsmanship.

We work directly with artisans and cooperatives, ensuring fair wages, safe working conditions, and sustainable practices. Our goal is to preserve traditional craftsmanship while empowering the makers behind each piece.

Depending on the craft and artisan availability, we may be able to accommodate custom requests. Get in touch with us at info@vasl.co to discuss your ideas. For custom orders, standard shipping timelines do not apply.

You can easily reach us through our Contact Us page. We’re here to help and typically respond within 1–2 business days.

At the moment, Vasl operates exclusively online, allowing us to work directly with artisans and keep our focus on ethical sourcing and sustainability.